you can significant improve the quality of internal communcations within your organization by adopting four practices:
- Maintain the drip: communicate on a regular basis, even if you don’t have something novel to share
- Test before broadcasting: review your communication with a few people before sending it, to improve clarity and avoid blindspots
- Build the packet: ensure every communication has a concise summary, link to background context, and an explicit way to ask questions
- Use every channel: distribute important information across every relevant channel, including meetings, email, chat, etc
