Note on Linchpin via Seth Godin
Volunteering to do emotional labor—even when you don’t feel like it, and especially when you’re not paid extra for it—is a difficult choice. My first argument, though, is that you are paid for it. In fact, in most jobs that involve a customer, that’s all you are getting paid for.
Reference
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Note on Linchpin via Seth Godin | Note on Linchpin via Seth Godin |