A surprising amount of executive time is spent cleaning up messes. Some of these messes are externally motivated, like a competitor launching a new product, but a surprising number are self-inflicted. At least half the self-inflicted messes that I’ve seen executives create are caused by unsympathetic or confusing communication, which you can easily prevent by testing your communication before widely broadcasting.

FROM:

Irrational Exuberance

Internal Comms for Executives.

Source

This can be mitigated by:

• getting direct feedback from test recipients
• using LLMs to analyze the content for questions to answer
• using LLMs as test recipients and then probing for whether they can understand the intended message