To determine what actions you can take to drive meaningful change in a system or product, consider:
Outcomes
Positive benefits that you will see (e.g. your customers experience) as a result of your work
Behavior Changes
Evidence that an outcome has occurred
Outputs
A list of candidate product/system changes that can cause the desired behavior changes
A model of driving change
Reference
- Notes
- management, product
- Ken Britton Thoughts
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2023.NTE.535 - Edit
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