To determine what actions you can take to drive meaningful change in a system or product, consider:
Outcomes
Positive benefits that you will see (e.g. your customers experience) as a result of your work
Behavior Changes
Evidence that an outcome has occurred
Outputs
A list of candidate product/system changes that can cause the desired behavior changes
šFROM:Ken BrittonKen Britton Thoughts
A model of driving change
Josh Beckman